Refund and Cancellation Policy

Last updated: July 30, 2026

Cancel at any time

There is no contract and no lock-in. Cancel from the portal or by emailing info@leoanswers.com. Cancellation takes effect at the end of the billing period you have already paid for, and Leo keeps answering until that date. We do not charge a cancellation fee.

14-day activation guarantee

If Leo is not live on your line within 14 days of your first payment, every charge taken up to that point is refunded automatically — you do not need to ask. Before activation you may cancel at any time for a full refund.

After activation

Once your line is live, monthly fees for periods already served are not refunded, because the service was delivered. If something went wrong on our side — an outage, a misconfiguration we caused, or billing beyond your plan — write to us and we will correct the invoice or issue a credit.

Overage charges

Answered calls beyond your included volume are billed at $0.50 each. We review sustained overage with you before recommending a plan change, and we will not silently move you to a more expensive plan.

How refunds are paid

Refunds are issued through Stripe to the original payment method. Stripe typically takes five to ten business days to return the funds to your bank or card issuer.

Disputes

If you believe a charge is wrong, email info@leoanswers.com before opening a card dispute. We answer billing questions within two business days and would rather fix an invoice than argue about one.