Terms of Service
Last updated: July 30, 2026
Who these terms are with
These terms are an agreement between you (the business subscribing to Leo) and Aslan AI Systems LLC. By creating an account or using the service you accept them. Leo is sold to businesses; it is not a consumer product.
The service
Leo answers calls forwarded to the line you configure, answers questions from the business information you approve, books, moves and cancels appointments in your connected Google Calendar, takes messages, and transfers calls according to the rules you set. The assistant identifies itself as an automated assistant, not a person. Leo is not an emergency service and must not be presented to callers as one.
Plans, call volume, and overage
Plans are monthly and priced by included answered calls: Solus $99 for 150, Legio $199 for 450, Imperium $399 for 1,000. A call counts when it connects to your configured assistant; a provider retry of the same call counts once, and each answered call includes up to five minutes. Calls beyond your included volume are $0.50 each. Self-service setup is $0. Custom integrations and carrier pass-through charges are quoted separately and never added silently.
Billing, cancellation, and refunds
Subscriptions renew monthly on the date you subscribed and are charged through Stripe. You can cancel at any time from the portal or by emailing us; cancellation takes effect at the end of the current billing period and the service keeps running until then. Refund terms, including the 14-day activation guarantee, are set out in our Refund and Cancellation Policy and form part of these terms.
Your responsibilities
You confirm that you own or are authorised to forward the phone number you connect, that the business information you supply is accurate, and that you have the right to let Leo act on your calendar. You are responsible for telling your own customers how their call data is handled, and for complying with the call-recording law of the states your callers call from. You may not use the service for unlawful, deceptive, or harassing purposes, or to impersonate another business.
Availability and support
We aim to keep the service continuously available but do not offer a contractual uptime guarantee at this stage. Planned maintenance is announced in advance where practical. Support is by email; Imperium includes priority response.
Your data and ours
Your business information, call records, and customer data remain yours. We process them to deliver the service as described in the Privacy Policy, and we return or delete them on request when your subscription ends. We keep ownership of the Leo software, models, and interfaces; nothing here transfers a licence to them beyond using the service.
Limitation of liability
The service is provided as-is. Leo is an automated system and can misunderstand a caller; you remain responsible for reviewing outcomes that matter to your business. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the event, and we are not liable for lost profits or lost business.
Suspension and termination
We may suspend an account for non-payment, or immediately where use is unlawful or endangers the platform. We will tell you why and, where the cause can be fixed, give you a reasonable chance to fix it before terminating.
Changes and governing law
We may update these terms; account holders are emailed before a material change takes effect, and continuing to use the service after that date means you accept it. These terms are governed by the laws of the State of New Jersey, United States.